Terms of Service

Acceptance of Terms

By accessing and using the website stellahubnovae.top and engaging with the services provided by stellahubnovae Ltd ("Company", "we", "us", or "our"), you ("Client", "you", or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and stellahubnovae Ltd, a company registered in Malta with registration number C93284.

If you do not agree to these Terms, you must not access or use our website or services. Your continued use of our services constitutes acceptance of any modifications to these Terms.

Company Information

stellahubnovae Ltd is a limited liability company registered in Malta:

• Company Name: stellahubnovae Ltd
• Registration Number: C93284
• VAT Number: MT93172564
• Registered Address: Triq San Pawl 58, Sliema SLM 1839, Malta
• Contact Email: legal@stellahubnovae.top
• Phone: +356 21657305

Services Description

stellahubnovae provides specialised analytics and optimisation services for gym membership sales funnels, including but not limited to:

• Sales funnel analysis and optimisation consulting
• Performance tracking and analytics implementation
• Conversion rate optimisation strategies
• Custom analytics dashboard development
• Strategic consultation for fitness business growth
• Data analysis and reporting services

Specific service details, deliverables, timelines, and pricing are outlined in individual service agreements or statements of work executed between the parties.

User Obligations

As a user of our services, you agree to:

• Provide accurate, complete, and up-to-date information about your business and requirements
• Cooperate fully with our team to enable effective service delivery
• Provide timely access to necessary systems, data, and personnel
• Use our services only for lawful purposes and in accordance with these Terms
• Maintain the confidentiality of any login credentials or access information provided
• Promptly notify us of any suspected unauthorised use of your account or services
• Comply with all applicable laws and regulations in your jurisdiction
• Respect the intellectual property rights of stellahubnovae and third parties
• Pay all fees and charges in accordance with agreed payment terms

Prohibited Uses

You may not use our services or website to:

• Violate any local, national, or international laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit malicious code, viruses, or other harmful computer code
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt our services or servers
• Use our services for any fraudulent or deceptive purposes
• Compete directly with stellahubnovae using information obtained through our services
• Reverse engineer, decompile, or disassemble any proprietary software or systems

Payment Terms

Payment terms for services are specified in individual service agreements. General payment conditions include:

• All prices are quoted in Euros (EUR) unless otherwise specified
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payment may result in suspension of services and interest charges
• All fees are non-refundable except as specifically provided in service agreements
• Clients are responsible for all taxes, duties, and fees associated with payments
• Price changes require 30 days written notice for ongoing services

Intellectual Property

All intellectual property rights in our services, methodologies, software, reports, and materials remain the exclusive property of stellahubnovae Ltd. This includes:

• Proprietary analytics methodologies and frameworks
• Software tools and dashboard interfaces
• Report templates and data visualisation designs
• Training materials and documentation
• Website content, logos, and branding materials

Clients receive a limited, non-exclusive licence to use deliverables provided under service agreements solely for their internal business purposes. This licence does not permit resale, redistribution, or use for the benefit of third parties without written consent.

Client data and business information remain the property of the client. We claim no ownership rights in client data, though we may use aggregated, anonymised data for service improvement and industry research purposes.

Confidentiality

Both parties acknowledge that they may receive confidential information during the course of the business relationship. Each party agrees to:

• Maintain strict confidentiality of all proprietary and sensitive information
• Use confidential information solely for the purposes of the business relationship
• Implement reasonable security measures to protect confidential information
• Return or destroy confidential information upon termination of the relationship
• Not disclose confidential information to third parties without written consent

Data Protection and Privacy

stellahubnovae is committed to protecting personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our data processing practices are detailed in our Privacy Policy, which forms part of these Terms.

When processing client data as part of our services, we act as a data processor and will:

• Process data only in accordance with client instructions
• Implement appropriate technical and organisational security measures
• Maintain records of processing activities
• Assist with data subject requests and compliance obligations
• Notify clients of any data breaches without undue delay

Service Availability and Performance

Whilst we strive to provide reliable and high-quality services, we cannot guarantee uninterrupted availability. Service performance may be affected by factors including:

• Scheduled maintenance and updates
• Third-party service dependencies
• Network connectivity issues
• Force majeure events beyond our control

We will use reasonable efforts to minimise service disruptions and provide advance notice of planned maintenance when possible.

Limitation of Liability

To the maximum extent permitted by applicable law, stellahubnovae's liability is limited as follows:

• Our total liability for any claim shall not exceed the total fees paid by the client in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We disclaim liability for lost profits, lost data, business interruption, or loss of business opportunities
• Our liability is limited to direct damages that are directly caused by our negligent performance of services
• These limitations apply regardless of the theory of liability, whether in contract, tort, or otherwise

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be excluded by law.

Disclaimers

Our services are provided "as is" without warranties of any kind. We specifically disclaim:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Guarantees of specific business results or performance improvements
• Warranties regarding the accuracy or completeness of third-party data
• Warranties that our services will be error-free or uninterrupted

Whilst we provide professional recommendations based on our expertise and analysis, business results depend on many factors beyond our control. Clients are responsible for making their own business decisions based on our recommendations.

Indemnification

Clients agree to indemnify and hold harmless stellahubnovae, its employees, and agents from any claims, damages, or expenses arising from:

• Client's breach of these Terms or applicable laws
• Client's use of our services in a manner not authorised by these Terms
• Claims that client data or materials infringe third-party rights
• Client's implementation of our recommendations

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters, pandemics, or other acts of nature
• War, terrorism, civil unrest, or government actions
• Internet or telecommunications failures
• Third-party service provider failures
• Labour disputes or shortages

The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact of such circumstances.

Termination

These Terms remain in effect until terminated by either party. Termination may occur:

• By mutual agreement of both parties
• By either party with 30 days written notice for ongoing services
• Immediately by either party for material breach that remains uncured after 15 days notice
• Immediately by stellahubnovae for non-payment of fees
• Immediately by either party if the other party becomes insolvent or ceases operations

Upon termination, all payment obligations for services rendered remain in effect, and each party must return confidential information belonging to the other party.

Governing Law

These Terms are governed by and construed in accordance with the laws of Malta. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malta.

For clients located outside Malta, we may agree to alternative dispute resolution mechanisms, including arbitration under internationally recognised arbitration rules.

Modifications to Terms

stellahubnovae reserves the right to modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered clients
• Prominent notice on our website
• Updates to the "Last updated" date on this page

Continued use of our services after modification constitutes acceptance of the updated Terms. If you disagree with modifications, you may terminate your use of our services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remainder of these Terms shall remain in full force and effect.

Entire Agreement

These Terms, together with any executed service agreements and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter. No modification of these Terms shall be effective unless in writing and signed by authorised representatives of both parties.

Contact Information

For questions regarding these Terms of Service, please contact: